Frequently Asked Questions

1. How do I place an order?

Simply choose the product you would like to purchase, select any available options, add it to your cart, and proceed through the secure checkout process.

2. How long does shipping take?

Shipping times may vary depending on your destination, order processing, carrier availability, and other delivery conditions. Estimated delivery information may be provided during checkout or after your order has been processed.

3. How can I track my order?

Once tracking information becomes available, it may be sent to the email address used when placing your order. You can use the tracking details provided to follow the progress of your delivery.

4. Why has my tracking information not updated?

Tracking information can sometimes take additional time to update after a shipment is processed. Carrier delays, weekends, holidays, and local delivery conditions may also affect tracking updates.

5. Can I change or cancel my order?

If you need to request a change or cancellation, contact us as soon as possible at contact@restbedding.com. We cannot guarantee changes once an order has entered processing or shipping.

6. What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available through our store.

7. Is my payment information secure?

Payments are processed through secure payment providers available through our Shopify checkout. Rest does not directly store your complete payment card information.

8. What is your return policy?

Return eligibility depends on the condition of the item and the terms stated in our Refund Policy. Please review our Refund Policy before requesting a return.

9. How do I request a return?

To request a return, contact us at contact@restbedding.com with your order number and details about your request. Our support team will provide the applicable next steps.

10. What should I do if my order arrives damaged or incorrect?

Please contact us at contact@restbedding.com as soon as possible. Include your order number and a clear description of the issue so our team can review the situation.

11. What should I do if my package appears to be lost?

If your tracking has stopped updating or your package has not arrived within the expected delivery period, contact us at contact@restbedding.com. We will review the available shipping information and assist you with the next steps.

12. How can I contact customer support?

You can contact our support team by email at contact@restbedding.com. We reply within 24-48 hours.